FAQs

Rulava FAQs

How do I choose my dress size?

Use the size guide on the individual product page and compare it with your measurements. Read the product details for length, fit, and construction. Please check your selection carefully: our return policy does not cover an incorrect size chosen by the customer.

When will my order arrive?

Our apparel is made to order. Handling takes 2–4 business days, Monday–Friday, excluding public holidays. Estimated transit is 5–12 business days within the United States and 10–20 business days internationally. Total estimated delivery is 7–16 business days for US orders and 12–24 business days for international orders. Customs and carrier delays may add time. See our shipping policy for details.

How much is shipping?

Standard shipping is $6.50 per US order and $12.50 per international order. Any applicable taxes and the shipping total are shown at checkout. International recipients are responsible for applicable customs duties and import charges.

Can I cancel or change an order?

Email [email protected] within 6 hours of placing your order to request a cancellation or shipping-address change. After this window, orders enter production and cannot be modified or cancelled.

What if my item is damaged, defective, or incorrect?

Contact [email protected] within 30 days of delivery with your order number, a description of the issue, and clear photos or video. Items must be unused, unwashed, and in their original condition and packaging. Approved claims may receive a replacement or refund. Rulava covers return shipping for manufacturing defects, damage in transit, or an incorrect item sent by us. Do not return an item before receiving instructions and authorization. See the full return and refund policy.

Can I return a dress if I change my mind?

Our made-to-order policy does not accept returns for a change of mind, personal preference, or an incorrect size chosen by the customer. We do not process direct exchanges for other styles or sizes after production begins. Please review the product details and the full return policy before ordering.

How do refunds work?

Claims are generally reviewed within 2–3 business days. If approved, a refund or replacement is processed within 2 business days. Refunds go to the original payment method and may take about 5 business days to appear, depending on the payment provider. Original shipping fees are non-refundable under our return policy.

Which payment methods can I use?

Available card payments and other eligible payment methods appear at checkout. Options may vary by location and provider eligibility. Prices are in USD. PayPal is not currently offered.

How can I track an order?

Tracking information is emailed after shipment. If you have not received tracking within 5 business days after placing your order, email [email protected]. For a delivery marked as delivered but not received, check with your household, neighbors, and carrier, then contact us for available shipping information.

How do I contact Rulava?

Email [email protected]. Our listed support hours are Monday–Friday, 9 AM–5 PM PT. Business address: 1001 S Main St Pmb 600, Kalispell, Montana 59901, US. This is not an authorized return address; contact support for return instructions.